Refund policy

Our Refund and Returns Policy

A lot of love goes into the design of each Muse piece, so we want you to love them as much as we do.

However, if your item isn’t quite right you can simply request a returns form for a refund, exchange or online credit.

All returns must be in the original condition as sent; the item must not be worn, altered or washed, and must have its original tags attached. All items must be returned within 7days of receiving the order

A credit or exchange for the cost of item only (not shipping) will be granted if terms are agreed to. Return shipping cost and taxes to be paid by the customer.

How to return your online order

To return your order please follow the below steps.

Contact us at returns@muselinenclothing.com with details of what you would like to return, and what you wish to exchange it for.

Repackage your item/s and enclose a note with your order number.

Please get a tracking number at the post office and email it to us.

Post your return parcel back to us to the following address:

Muse
PO Box 606
Samford QLD 4500
Australia

We will email you to confirm we have received your return.

Please allow up to 5 business days for your return to be processed.

We will email you and let you know that your return has been processed.